Who Am I? I am your online shopper who will
shop for your order and deliver it to your home at your convenient date and time.
Kisan Mart Services Private limited, Hyderabad owns me, my staff, my website. kisanmart.com
is launched to provide good Quality grocery products with reliable Service & complete
Value of time and money to you.
I have added around 2000 products on www.kisanmart.com
for you to choose. I will be adding more & more products every day to make sure
that you find all the products you would need on day-day basis.
Go through the below FAQ to understand me &
my services. If you still have any questions, please send email to Support@kisanmart.com
I am available 24/7 at your service. All you
need to do is to log onto www.kisanmart.com to place an order and I will deliver
your order to your door step on the date & time you mention.
No problem. Just call in advance to communicate
the change of delivery date and/or time. I will deliver at the earliest slot available
next. Please do call me well in advance (not later than 4 hrs of the original delivery
slot) to inform about your unavailability, to avoid inconvenience. In case you choose
to pay online for your shopping, during registration, you can mention an alternative
person such as your building watchman, who could take the delivery in your absence,
should it be necessary. The option is available in check out page and all you have
to do is tick on it.
I & my staff carefully check every order before
sending it out. However, in case there is a slip and you find a particular product
defective, just send an email immediately to CustomerService@kisanmart.com
with order id & product details and I will replace the product in 48 hours. Please
ensure that you complain as early from the time of delivery as you can to avoid
compliance issues. Alternatively, you can also call on 040-65656567/68, and register
Yes, you need to register on my website before
you can place your order. But the process is very simple and you can do it from
your home. The option is available on the home page (top right side) of kisanmart.com
or you can register in the check out page.
You can select either Cash-on- Delivery (COD)
or make the payment using your net-banking facility or credit card at the time of
No, I keep the transactions very simple and
transparent. You only pay for what you order, which will reflect in your order summary.
However, please understand that this is an introductory offer. The service might
carry a minimum charge and/or order size in future.
COD is strictly a cash-only payment method;
e-Gift Vouchers or Store Credit cannot be used for COD orders.
I assure you of complete security and confidentiality.
I ensure that your payment details are not saved after your transaction. Also, kisanmart.com
and payment gateway use the SSL encryption technology to protect your card information.
At each and every stage of processing your order,
I send emails/SMS. Additionally, you can login to your account to check the status
of your order.
To start with, I have chosen Hyderabad for my
service. I do have plans to travel to other cities and seek the patronage of the
citizens in those cities.
For now, I have opened the Shopping Service
Expressway number 1, which covers Lingampally, Chandanagar, Madeenaguda, Hafeezpet,
Madhapur, Kondapur, Gachibowli, & Mani konda. Shortly, I will begin more Shopping
Service Expressways to connect as many localities of Hyderabad to Kisan Mart as
I have my own team of well trained and service
minded delivery executives to deliver your orders. I don’t trust any third party
with the deliveries.
Also, can you return a product that was delivered?
If yes, how? Yes, you can cancel your order. However, these conditions apply for
returning of the products. For outright cancellations from your end: If you cancel
your order before it has been dispatched, I will refund the entire amount (if the
payment was made online).
If the cancellation happens after your order has been dispatched, then you can do
one of the following:
1. If your product has been dispatched but has not yet been delivered, contact Customer
Support for further information and cancellation services.
2. However, replacement will be done for a product, only if it is eligible for cancellation.
All the personal data that I capture from you
like name, address, phone number will be very confidential. I don’t share this data
with any third party unless required by law.
In eco-friendly bags or cardboard boxes. I recycle
the bags and boxes and reward my customers with 20/- if they return them.
To appreciate your patronage and loyalty, I
reward you each time you shop kisanmart.com. You will be credited with 50 reward
points when you register and place your first order. You will also receive 50 reward
points when a customer referred by you places an order for the first time. As an
introductory offer, you will receive 10 reward points for every Rs. 100 of billing